Failing Phones

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Failing Phones

After months of hearing from clients experiencing significant issues with HRA’s Infoline such as dropped calls and excessive wait times, the Urban Justice Center’s Safety Net Project decided to conduct an informal ‘audit’ to test the efficacy of the HRA Infoline. Between June 23, 2020 and August 4, 2020, we made 98 calls to the Infoline and tracked results. The overall rate of calls dropped was over 58 percent. In addition to dropped calls, we also documented significant issues. HRA Infoline Report

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SNP provides free legal services to low and no income New Yorkers with housing or public benefits issues. Click below for our legal clinic schedules.

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The Safety Net Project does not conduct client intake at our Rector Street Office. For information about our services and walk-in clinics, check out our legal clinic schedules.

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2020-08-31T12:18:16+00:00August 31st, 2020|
The health and wellbeing of our staff and clients is of the utmost importance. While we deal with the effects of the coronavirus, our office will be closed. Our staff continues to work to serve our clients and communities, and can be contacted by email. Find out more information here. Ok